I am a gold card holder booked on to the 1135 LUX-LHR service this early morning (seventeen Sept). I've arrived with the airport to locate a extensive queue and only two desks – a single for Club Europe and one other general Test-in. The queue boundaries are laid out in this kind of way you have to join the queue at the back of the line so You can't get by means of into the top quality desk without pushing previous Anyone in the road – and there is definitely only one member of team on the desks in any case.
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It absolutely was an excellent flight, and as I have health issues …actually appreciated The sort terms and help of your flight attendants.
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Why would the airline be so cavalier about delaying a passenger’s baggage. Excellent customer service would dictate that a pssenger demands his baggage upon arrival, which is what just one pays for.
I didn't understand why they did not have ample at the main position, even the menu distinct foods. It was not well worth shelling out the total fare to the services. The service wasn't wonderful, both… Incredibly disappointed.
industry I've flown frequrently in Europe with Ryanair, Easy Jet. And Flybe…I have to say The traditional service we experienced around the BA flight was far inferior to that provided by All those carriers.
For the duration of our complete ordeal within the airport, there have been no endeavours produced by British Airways to deal with us or any of the passengers who waited in line for several hours to have their flight information and facts. No foods or h2o was provided to the stranded passengers. Maybe it was our oversight to anticipate far more from this kind of well-regarded and respected airline.
I just don’t understand why the cost differs, Once i add the modifying cost + the fare distinction on the net, it’s Nearly 150 lbs less expensive in comparison to just what the contact Middle explained to me.
I had been place in the very difficult placement. With the last minute my most well-liked carrier wasn't who I paid out to fly with but I had been taking a the moment inside a life time holiday break within the United states and could not refuse to fly! I had bought tickets for BA flight BA 1502 which did not come about.
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just returned from some very long BA flights; 1 from Johannesbergh to London, explanation then from London to Seattle. They ended up Each individual about nine to 10 hrs prolonged. On the initial flight, my partner’s Television set check wouldn’t operate, so he experienced ten hours of very little to carry out.
I am penning this e-mail to voice my disappointment While using the way British Airways has dealt with me relating to a refund on seats that was booked, way back again in March 2014. I've ship various e-mails towards your buyer services dept Mr Anvesh Kumar regarding my refund of seats and all he could say is ring and e-mail the refund dept, to no avail it's been 9months because my excursion and not one person from British Airways has actually been in touch with me.